Carpet Cleaning in Perth

FREQUENLY ASKED QUESTIONS

• Q: Is there a risk of a damaged wooden floor, as a result of the steam carpet cleaning method?

  A: No. The method is widely incorporated in the industry and its safety and efficiency has been long proven. The specialised equipment, employed in the process, is operated by professionally trained technicians, who ensure that the moisture is extracted up to 95%, as per manufacturer's instructions of the steam cleaning machine.

• Q: Is it true that if new carpets are professionally cleaned, they get dirty again much quicker?

  A: No. This may have applied in the past, when less sophisticated carpet cleaning methods were employed. Those involved the use of shampoos, which were not rinsed out afterwards. The sticky cleaning agents attracted pollutants, which resulted in a faster buildup of contaminants on the carpet surface. Nowadays, advanced and revolutionising methods are used, where the carpet is thoroughly rinsed or freed of any chemical residuals with the help of a specialised equipment.

• Q: When would you recommend for a carpet protector to be applied?

  A: New carpets come with a factory-applied protection, which, however, wears off with time. It is always advisable to re-apply annually the specialised protector if you want your carpet to look as new for longer. High-traffic areas would definitely benefit from being treated with a carpet protection solution.

• Q: How exactly does the protector work?

  A: We work with the Scotchgard Fabric Protector, which is a stain repellent solution. The product coats your flooring and keeps soils and liquids from penetrating the carpet top layer and thus damaging the cut in the form of scratches or tainting the fibres, which may result in the formation of stains

• Q: Do I need to do anything before the service takes place?

  A: Well, we would only appreciate if you clear the area of small items and light pieces of furniture. We do feel that we should focus on the cleaning, so a neat and tidy floor would facilitate us in doing just that.

• Q: And what about heavy furniture?

  A: Feel free to organise moving furnishing into a different room if you wish. To note, however, we are happy to clean around hard-to-move items. We do not attempt to lift or move in and out any heavy furniture. However, we are happy to assist you in moving light furniture if necessary.

• Q: Are the carpet cleaners insured against damages?

  A: Yes, the technicians are comprehensively insured in the unlikely event of mishaps with your property. Fantastic Cleaners Perth holds a Public Liability Insurance, hence you will be compensated in full if a cleaning operative incurs a damage during the service. Please, note that our customer care support centre is operated by qualified agents, who will assist you in resolving any type of issues.

• Q: Can I walk on my carpet straight after it has been steam cleaned?

  A: Depending on the fabric material and the style of your carpet (loop pile, cut pile), and on whether the service has been performed professionally, a drying time of 2 to 4 hours is required. It is fine, however, to walk on a treated carpet as long as you do it in a clean footwear.

• Q: How do you clean rugs?

  A: The rug cleaners will recommend, on site, the most suitable cleaning method, based on their thorough inspection of the rugs that need cleaning.