Q: I cannot be at home to let the cleaner in.<\/h3>
A: This is not a problem. We recommend, however, that you meet your housekeeper the first time if possible, when you can arrange together a convenient means for her\/him to access the property in the future. If this is not an option, we will assist you in communicating a way for organising a key pick-up or arranging for someone to open the door.<\/p><\/li>
Q: I just got a small dog. Is this a problem?<\/h3>
A: We do not mind working in home environments, where friendly pets are present. In the rare case, when a cleaner, who has already committed to servicing your house, happens to be allergic to pets or declines further sessions, we will supply you with a replacement housekeeper.<\/p><\/li>
Q: Do I have to miss a cleaning session due to my regular housekeeper being sick or he\/she has gone away?<\/h3>
A: Not at all. We commit to providing you with a substitute cleaner for the duration of your assistant\u2019s absence.<\/p><\/li>
Q: I need to make some alterations to my regular home cleaning sessions. What do I need to do?<\/h3>
A: As mentioned already, we strive to be as flexible and accommodating as we could. Please, do not hesitate to get in touch with us to discuss the changes you would like to make. This may include adjustments with regards to tasks, duration, times and dates. We only ask for sufficient notice in such cases. Please, note that if you feel that you no longer require our regular domestic cleaning service, you should notify us at least 7 days in advance.<\/p><\/li><\/ul>
Q: I prefer if the cleaner uses my own cleaning supplies and equipment. Is that alright?<\/h3>
A: Of course! If you wish for the housemaid to work with your household detergents, just let us know.<\/p><\/li>
Q: I am really not happy with the way the cleaner performs her\/his duties! The service is just not up to my expectations!<\/h3>
A: We would be very surprised to hear that, as we have never had a complaint of this sort in the city of Perth. However, should you wish for your next cleaning session to be arranged with a different cleaner, we can only oblige.<\/p><\/li>
Q: I have committed to taking advantage of your weekly house cleaning service. However, I would like my fridge cleaned properly once a month.<\/h3>
A: Any additional tasks can be incorporated in your regular session at extra cost. Just let us know about you new requests and a member of the customer team will advise you on the best options. In this particular case, a viable solution would be to extend the duration of your regular session, once a month, so the cleaner has sufficient time to complete the additional task of cleaning the fridge. With regards to other deep cleaning projects, such as professional oven cleaning or steam cleaning of your carpet, it may be best if you book the specialised service separately. Discounts may apply.<\/p><\/li>
Q: I am very interested in your regular house cleaning services. However, is there any way that I can have a trial session, first, before making a decision?<\/h3>
A: Of course. Just get in touch with us at your convenience and we will assist you with the booking process.<\/p><\/li><\/ul>
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SEE WHAT OUR CUSTOMERS SAY<\/h2>\n