Fantastic Services update on COVID-19

As you are already aware Melbourne is in Stage 4 Lockdown from Thursday 6 August till Sunday 13 September - 6 weeks.

We have received some clarification from Business Victoria regarding which services can continue to be provided during the lockdown. The good news is that a number of customers can still receive their services.

We would like to confirm the services that we could continue to provide in Melbourne and clarify for you some processes and procedures:

Antiviral sanitation - for domestic and commercial premises - both options

• Spray, wipe & mop
• Fogging

Pest control services - The professional pest management industry is an essential service that is responsible for the protection of public health, food and property. Please check the attached document from the Australian Environmental Pest Managers Association (AEPMA)

Commercial cleaning - all services at commercial buildings/premises will continue as usual. The assumption is that commercial cleaning services will be required for health and safety reasons so our services will be considered essential in order those businesses to continue operating under the current Stage 4 Lockdown.

All customers receiving welfare support (have some kind of disability) - from institutions such as NDIS, TAC, Workcover or equivalent, or are unable to clean the property on their own (because of some kind of disability) are permitted to have a cleaning service in their home. Our service would be considered as essential in those cases for health and safety reasons.

All customers should be aware that at the time of the cleaning service in their property there should be no more than 5 people present at the house including the cleaners (a team of 2 cleaners will be sent)!

All services provided for one of the essential industries below:

• Offices
• Supermarkets
• Grocery stores
• Bottle shops
• Pharmacies
• Petrol stations
• Banks
• News agencies
• Post offices
• Hospitals

Move out cleaning/EOL cleaning

Move out services will continue. It has been stated that any cleaning services required to allow other essential businesses to continue are permitted. As move out/end of lease cleans are required to ensure that the real estate industry continues operation, they are permitted. To ensure that we have no issues with the authorities we would request from customers to fill in a form - Request for a cleaning service - where they need to confirm that they are not able to do the cleaning themselves and that there will be no residents at the property at the time of the cleaning.

Keeping our customers, franchisees and professionals safe and healthy is a top priority

As a leading home-services provider, we’re dedicated to delivering high-quality services that people and businesses rely on. We’ve put in place everything necessary to continue to safely perform these services throughout the COVID-19 outbreak.

We had to make some changes and adapt our services to the situation. Below, we’ve underlined the measures we take in regards to keeping our customers, franchisees, employees and all partners safe and healthy. You can also see what actions we’ve undertaken to help the Australian population, as well as our approach to reducing the virus’ spread.