Carpet Cleaning in Melbourne

Frequenly asked questions

• Q: How long does the service take?

  A: The duration of the carpet cleaning service depends on the general condition of your carpets and rugs, the total size of carpeting which needs to be cleaned, and the type and size of the stains, if there are any. If you’ve tried to remove the stains yourself, this can also prolong the time the technicians will need to clean them properly. Some average time values are: 30-40 minutes for one bedroom, 50-60 minutes for two bedrooms, and around 70-80 minutes for two bedrooms and a hall or stairs.

• Q: Are the detergents you use safe for my family and me?

  A: We use tested cleaning products in all our work, they are eco-friendly, biodegradable and allow us to get rid of all kinds of stains without increasing your carbon footprint. There are no toxic fumes generated during the process of cleaning, and all the formulas are constantly monitored for quality and for their environmental impact. We use products which are safe for you, your kids and pets at home, as well as for the clients and employees at your workplace, and for Mother Nature in general.

• Q: How often should I have my carpets deep-cleaned?

  A: Well, this depends on how much foot traffic they are getting. However, we'd say at least once every six months is a good practice.

• Q: How long does it take for the carpet to dry?

  A: It really depends on the type of carpet fabric, the ventilation in the room, as well as the pile type and thickness. The regular carpets usually dry for around 3-4 hours, while wool carpets can take up to 6 hours to dry, especially if they are furry. If the conditions in the room seem to make drying difficult, the carpet cleaning technician can bring an air mover (for free) to speed up the drying process.

• Q: Are your technicians insured?

  A: Yes, all our technicians are background checked and fully insured with Public Liability.

• Q: Do you take the carpet away to be cleaned elsewhere?

  A: No, our advanced equipment allows us to clean your carpet and rugs right where they are.

• Q: My carpet smells really bad. Will you be able to remove the bad odour?

  A: Yes, the carpet cleaning technician will carefully examine your item and implement the most suitable cleaning method in order to deodourise it effectively.

• Q: What is the best carpet cleaning method for pet stains?

  A: Pet accidents are a very common reason why people book our services. The alkaline salts in pet urine absorb moisture from the air and they never truly dry, no matter how hard you blot, and spraying these stains with air fresheners and other fragrant cleaning products doesn’t really help with the smell, it makes it even stronger. For pet stains and other similar types of spots, we will start by applying some Stain Pro, which is a heavy-duty water and solvent based alkaline protein spotter for blood, vomit, urine, wine, ink and most food-based stains. Then we would recommend steam cleaning, if the carpet type allows it.

• Q: Do you treat for fleas on carpets?

  A: It’s not included in the general carpet cleaning service, but if you have a problem with fleas or any other kind of pests in your carpets and home, we have a great team of pest controllers we can arrange for you. Just give us a call to discuss the details.

• Q: Do you move furniture?

  A: Our technicians can move some smaller pieces of furniture out of the way, like coffee tables or chairs. But if you want the carpets below big segments, wardrobes and other massive pieces to be cleaned as well, you should prepare the area in advance. Otherwise they can also clean around these, it’s not a problem.

• Q: Can I book carpet cleaning for my workplace?

  A: Yes, this service can be booked for pretty much any office and commercial venue.

• Q: Can I get some sort of deal or a discount?

  A: Yes, simply visit our Fantastic Club page and find out more about all the amazing benefits it brings you.

• Q: How does the carpet protection procedure work?

  A: Basically, a special substance is applied on the pile of the item. So when a spill occurs, it does not allow for the stain to settle and cleaning is much easier afterward.

• Q: Do you give any guarantees?

  A: While we would love to give you a complete guarantee every single time, carpet stains are not an exact science, and sometimes if the carpets are too heavily soiled and the stains have reached the padding, they can reappear on the surface after some time. In such hard cases our technicians do their best to remove as many stains as possible, but we can’t provide a 100% guarantee that the carpet will look the same way it did when you bought it. We provide many tips and options to protect your carpets from future stains, though. This will help you enjoy them for longer.