Pet urine doesn't sit on the surface. It soaks through the pile into the backing, and as it dries the smell gets stronger and the stain sets. Tried cleaning it yourself? That often makes stains worse. The sooner we treat it, the better the result.
Here's what happens on the day - the technician locates every affected spot, tests it and pre-treats it with a solution matched to that stain, then deep cleans the rug and extracts the loosened residue instead of pushing it deeper into the backing. Spot pre-treatment is included in the price, and the solutions we use are safe for people and pets. A deodoriser for the whole rug can be added when you book.
Results depend on how long the accident has been there, whether other products have already been tried on it, and whether it has reached the floor or underlay beneath the rug. Old or repeated accidents can leave a faint mark or smell. We'll tell you on the day what the rug can and can't give back.


